To facilitate hassle free conduction of surveys, Pragmasys offers its clients an efficacious survey solution that enables them to build, configure, design and send surveys directly from the CRM. Furthermore, it facilitates the collection of survey responses in the CRM solution, giving your organization an easy access to the viewpoints and perspectives of your customers apart from an instant feedback specific to your cases, leads, contacts and accounts.
Pragma Survey is capable of working effectively with Online, On-Preise, IFD and Partner hosted deployment modes.
- Ability to conduct exhaustive anonymous surveys
- Ability to set up automated processes for triggering up the sending of survey questionnaires
- Ability to configure custom banner images, HTML pages and last page images
- Ability to design questions with an array of answer options including drop down menus, number values, yes/no, multiple choice answers and text answers
- Ability to define individual score for each survey question in order to be able to calculate the overall survey score by combining the scores from distinct survey questions
- Ability to create a survey question bank that can be re-used for framing questions or different surveys
- Ability to conduct surveys on the phone and record the responses
- Ability to upload images, banners of customizing the survey for your organization
- Define number of questions to be displayed on each survey page and define stylising using CSS
- Ability to define conditional branching as a response to the specific survey question