How can a CRM benefit your Insurance Company? Can you leverage Microsoft Dynamics CRM to propel your business growth? When your business has hit stagnation, it is time to make changes to the way you have been doing things. Maybe your income graph is not seeing much growth. This is when it is time to introspect and change your approach to business. These changes involve investment but the rewards more than compensate for the money you will spend. Stagnation or lack of business growth is detrimental for the survival of a company.
It is time to sit up and evaluate what the stop blocks are and look for stepping stones. Microsoft Dynamics CRM is a stepping stone that has helped many businesses to move up into the next level.
Why Microsoft Dynamics?
You are probably wondering why Microsoft Dynamics and not any other CRM. Any CRM software will have to be customised to meet the operational requirements of an insurance company. PragmaAssurance is a customised version of the Dynamics CRM system which has been specially designed to meet the requirements of the Insurance industry.
PragmaAssurance feature set focus is on lead management, marketing, customer service and analytics. It is designed keeping in mind the core requirements of the insurance industry.
Benefits of Dynamics CRM for Insurance
What are the benefits of upgrading to Microsoft Dynamics CRM? More specifically we look at the benefits of switching over to PragmaAssurance. The CRM designed for Insurance. It is worthwhile mentioning that with PrgamaAssurnace you get a 360° view of the customer. You get to access their needs and can provide the required solution immediately.
- Improve efficiency and productivity: PragmaAssurance enables your business to have better collaboration across multiple offices spread over a wide geographic area. With better service quality you are also able to improve customer experience, which results in higher customer retention.
- Streamline business operations: A business which functions in a streamlined manner is able to yield higher productivity. One of the greatest benefits of streamlined operation is the better turnaround time and also efficiency in tracking end to end requests. Customer satisfaction is of primary focus in a service driven industry.
- Efficiency measurement: The PragmaAssurance enables businesses to measure multiple business factors such as employee productivity and customer feedback. It also makes a provision to analyse the customer complaint and render an appropriate solution within a reasonable resolution time. Through the CRM you can track the average resolution time. This measurement also helps to improve the general turnaround time and customer service level.
- Empower the customer: The customer enjoys a better user experience through the PragmaAssurance interface. It offers better customer information insight and assists in processing automation over multiple interfaces. The customer benefits to a large extent.
The PragmaAssurance is compliant with the IGMS – IRDA and auditing. Insurance companies can ease into this system and just enjoy all the advantages it offers.
Setting up PragmaAssurance
To purchase and install PragmaAssurance you can get in touch with Pragmasys. We are your one stop solution to a seamless installation and integration. We assist you at every step of the transition and make it as easy as possible.