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Archive for month: April, 2020

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Why PowerApps is a great solution in times of COVID-19

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The last few weeks has put businesses in a strange situation. While mostly working from their individual homes, teams and businesses are struggling to collect data and/ or to communicate efficiently. This situation is largely familiar and Power Apps comes to the rescue. Power Apps, a smart no-code application development platform from Microsoft. The users have the confidence to create great solutions without the hassles of coding and reaching out to tech support.
Experience shows that Apps are usually both time consuming to develop and costly. To add to it customisation is always a challenge, more so when it doesn’t function the way, one imagined it to be, once the data is migrated into the app. This causes a lot of heartburn and makes abandon the App quickly rather than becoming a consumer. But this is not the case with Power Apps. So without the time and cost implications of a custom app development, one can start building a Canvas App on Power Apps with easy drag and drop functionality, keeping the end user in mind. Just like how you would do a slider in a PowerPoint. Specially in times like these, one can quickly create an app for sending out company wide information or have reports and activities from respective teams easily. Security is also not a challenge because PowerApps comes from Microsoft and these apps can be accessed across platforms.
Rather than depending on external resources and/ or internal tech teams, one can quickly make any Canvas App and start using it. There are added advantages as well like if you are already using Dynamics 365, office 365, SharePoint etc, Power Apps can (using CDS) help in collecting data and disseminate to all relevant teams in the business.
PowerApps makes a strong case for organizations which are already using the Microsoft platform for data. If you have a great idea for your business you can write to us for a free consultation to know more, how PowerApps can help you.

Power BI as a Business Intelligence Tool

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We at Pragmasys Consulting are one of the leading MS Dynamics CRM implementation partners for Microsoft. We use Microsoft Dynamics 365 to help our customers with their digital transformation journeys for a a profitable and fulfilling customer experience. Microsoft Dynamics 365 has quite recently has made it easier to seamlessly integrate the core modules for Sales, Marketing, Customer Service etc with Power BI, Power Apps, etc. from the Microsoft Power Platform. Moreover the easy to access and analyse the data can now be used across the organisation from directors, to managers by simple click – access – share features. This helps to manage data more efficiently, automate business processes and improve customer experience.

Some of the benefits of using Power BI as a Business Intelligence tool are:

Interactive data visualization

Power BI’s interactive data visualization enables users in an organisation to do many things like data cleaning, preparation easily. This reduces organisation’s investment in other resources

Microsoft enabled

Most customers today are powered by Microsoft Enterprise subscriptions, so it allows users to sign into Power BI platform seamlessly. Power BI can also make use of other technologies like Automated Machine Learning | Azure Cognitive Services etc.

Ease of use

Using Power BI is as simple as using other Office 365 products like Excel, Word etc. It is intuitive to get a sense of the data from different perspectives by using features like slicers, report filters etc. There’s also a lot of resources available on the interactive Power BI community platform to get answers quickly.

Artificial Intelligence

As a Microsoft product with years of excellence, Power BI delivers experiential data exploration capabilities. This allows to bring analytics to the forefront of any businesses with measurable actionables

If you want to know how your business will benefit from using Power BI, write to us for a free consultation to know more

CRM in the Time of COVID 19 Pandemic

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Businesses are shrinking rapidly, most companies are struggling for survival, and globally the sales teams are redefining their strategies in the pandemic hit world. This is simply because work needs to happen by collaborating with colleagues remotely to address customer issues and to pursue business opportunities.

This is where CRM systems like MS Dynamics CRM come to play. For more than a decade now, we have been working closely with a cross section of industries from BFSI to Manufacturing to Retail, and even Aviation and Healthcare, amongst others. Our clients are leveraging the capabilities of MS Dynamics CRM and more so now, because of the COVID-19 pandemic. Our clients and their teams have been utilizing the D365 to make sure the customers are being serviced, issues are being resolved, and opportunities being identified, even while they may be working from their respective homes.

In essence, the clients using MS Dynamic CRM are able to:

Connect

The future is digital. With reduced offline interactions, customers are looking to connect and seek solutions from companies online. In such cases, corporate websites are usually the first touch point and since employees are working remotely for the next few weeks at least, data from the websites can get misplaced. In scenarios like this, MS Dynamics CRM makes it easy to integrate with a website, which helps in importing all completed information/forms by a visitor to the site into the CRM system. The data once imported in the master database gets channelled to the right process owner with reminders and alerts in place. This ensures that the data doesn’t get lost in the world of web.

Automate

Much focus has been on the COVID 19 pandemic and the resultant fallouts, but, one must also consider that since physical meetings are a thing of the past, virtual meetings are the way forward in the current times. One can automate a host of workflows and alerts in the MS Dynamics CRM, which helps in identifying the right person’s credential, who is responsible to send out timely responses. Moreover, with a click of a button, activity reports can be automatically generated and shared across teams, once configured.

Campaign Management

MS Dynamic CRM is equipped to send out emails, text messages and e-mailers to large customer databases, ensuring consistent and timely communications with an underlying corporate message. These messages can be personalized and tailored according to the consumer demographics and the product groups. One can also track the results of each consumer campaign and shared.

As one of the leading MS Dynamics CRM implementation partner, we at Pragmasys Consulting help you chalk out the digital transformation journey for your customers. The digital transformation will help them leverage the business benefits and you can gather insights to provide a profitable and fulfilling customer experience.

Write to us for a free consultation to know more

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