Today banking has far exceeded the limited confines of savings and investments. Net banking and mobile banking has broadened the horizons of what the customers demand. There are no time limits as those boundaries were broken long ago. Instant money transfer protocols have made banking without constraints. Customers manage their own accounts and demand round the clock service. Many customers like to monitor the on goings in their account, which in turn increases the pressure on banks to deliver on time services for transactions.
Putting in place a good CRM system to help with Customer relationship management and banking services is essential for banks if they want to maintain their customer base. The PragmaBanco is a customised version of the Microsoft Dynamics CRM for Banking. It has been designed keeping in mind all the banking services and facilities provided by the banks to the customers. The PragmaBanco delivers exponential results such as boosting customer retention and monetising bank related activities. It enhances the customer experience and prompts ease of banking.
The PragmaBanco enables banks to proactively manage risks. Banks are subjective to a huge number of risks from every angle. Having proper safeguards in place can help detect weak areas and secure them. With huge risks at stake Banks need to take extra precautions where security is concerned. Firewalls and multi-level security measures are mandatory.
Security risk is a highly susceptible area for banks and there are always phishing threats which occur with online banking and general online activity. Having a robust system to manage processes on the frontend is just as essential as for backend banking processes. Password management and limited data access help in securing bank accounts. Banks also have to ensure that the systems are user friendly for customers to operate. Complicated procedures may dissuade customer and make them consider other banks for better service.
Curtail operational costs
With the pressure on reducing overhead spends every industry in channelizing operations and resorting to methods which helps to cut costs. The service industry like banking, hang on the fine ledge of giving their customers more than their competitors and yet curtail their expenses to the maximum. Maintaining this balance becomes a lot easier with the Microsoft Dynamics CRM through the PragmaBanco model.
Simplifying processes helps to increase productivity. Banking employees are able to accomplish more during their working hours. Some tasks are automated and do not require human intervention, thereby reducing the need for manpower.
Unified Customer View
A bank thrives when customer are satisfied. The PragmaBanco enables banks to constantly monitor customer banking activity with a 360 degree view. Banks are able to upgrade the services they offer based on the demands of the customer just by monitoring their activities. Meeting customer demands and exceeding expectancies is what keeps a business in the forefront.
Pragmasys will help your bank to upgrade to the Microsoft Dynamics based CRM PragmaBanco. Your current database can be imported into PragmaBanco and current operational and workflow methods easily incorporated into the new system. Switching over to the PragmaBanco is an easy task and the Pragmasys team will ensure that your organisation has a smooth transition with minimal downtime.