The Microsoft Dynamics CRM is a very versatile system. It has the features to functions across numerous industries. From catering to Customer Relationship Management the Dynamics CRM has become a comprehensive system which covers all the business needs including inventory, communication and financial management.
The medical industry faces many challenges from different fronts when it comes to data management. There is a lot of data pertaining to totally different aspects of the business. It is also critical that the medical records of patients are maintained with utmost accuracy. But that is just a part of the hospital records.
A hospital has to maintain many records – from patients to inventory. Record maintenance is a big deal and it is essential to get a good data management system in place. The MS Dynamics CRM for hospitals proves to be the ideal solution. The Microsoft Dynamics CRM can be customised by Pragmasys to cater to the hospitals needs and adopt current workflow and systems.
What does a CRM do for a hospital?
A hospital conducts multiple functions under a single roof. Patient care is just one part of the function and the main service of the hospital. To provide medical treatment to the patients there are many other associate functions, such as catering or kitchen services, housekeeping, Inventory of medication and disposable items, Maintenance and servicing of medical equipment. Patient care records and the medical histories of patients have to be stored and managed by the hospital.
Benefits of a CRM for a hospital
Using the Microsoft Dynamics CRM is beneficial for a hospital as it provides efficient solutions for the various mundane and intricate hospital functions. Some of the benefits of the Dynamics CRM for hospitals are:
- Improves efficiency
- Quicker access to information
- Updated status of patients test results
- Easy billing and update of payments
- Information regarding outstanding dues of patients
- Inventory stock management
- Ensures timely replenishment of inventory
- Maintains timely communication with patients
- Send reminders for routine check-ups
The Dynamics CRM enables the hospital to provide patients, their relatives and doctors with updated information at any given time. The Hospital Management can get quick and easy access to hospital records in the form of comprehensive summarized reports.
Financial record management
Billing and financial management is an important function of any business. A hospital needs to focus on medical treatment but the billing and medical expenses need to be managed at each step of the treatment. The Dynamics CRM provides updated status of the dues pending for each patient. Financial management may be a background process in a hospital which focuses on helping people and providing sympathetic care.
The Dynamic’s CRM maintains a comprehensive record of each patient and facilitates easy check-up and discharge of a patient. It also enables the patient to get duplicate copies of test results and doctors reports.
Dynamics CRM setup by Pragmasys
Pragmasys is a Microsoft Gold Partner. They have a global presence and also provide extensive services in India. Pragmasys can customise the Microsoft Dynamics CRM with easy to operate and user friendly dashboards catering to the specific needs of the hospital. CRM customisation is performed keeping in minds the operating policies and the requirement of the hospital. This makes the CRM easy to use for all the hospital staff.