The MS Dynamics CRM helps to establish a sound system for an organisation to serve its customers in an all-encompassing manner. The Microsoft Dynamics CRM is a very popular Customer Relationship Management system. Its popularity stems from the numerous features offered by the system at a very competitive pricing. It is more than just a database used for maintaining customer records. The MS Dynamics CRM is a comprehensive CRM system that provides a user friendly platform to perform tasks of varying nature.
The technicalities of the CRM begin from the installation of the system. Deployment is a crucial criteria and much of the future of the organisation is defined by this very step. It involves numerous decision regarding facets such as security and technical support.
What is CRM deployment?
Every network system needs to be deployed on specific platform. Deployment can be understood as the manner in which the Dynamics CRM will be installed and become accessible for use. Deployment is an essential consideration when setting up a CRM system. A system is selected based on the type of platform used for deployment. Each organisation has a particular setup that they are comfortable with. Change creates destabilisation and a certain amount of upheaval in the routine operational performance.
Types of deployment for Dynamics CRM
Microsoft Dynamics CRM is one of the few CRM systems which allow a choice. The user can choose between various different deployment options.
- Private Hosting – An organisation can arrange for the Dynamics CRM to be hosted on a private server to which they have access and ownership of space. You have to have access to this Virtual Private Server on your network. This will enable you to use the Dynamics CRM through this VPS. Your organisation will have super-user level access to the Operating system on that server and can install any compatible software for you own use. This kind of setup can be used for the successful hosting of the MS Dynamics CRM.
- SaaS (multi-tenant hosting) – Microsoft offers customer the option of multitenancy on its own servers. In this option of deployment the organisation pays for the use of the CRM on a per user basis. In the Software as a Service (SaaS) option the Dynamics CRM is hosted on the Microsoft Server. This model operates on a subscription basis. The client organisation signs up with Microsoft for a fixed number of user subscriptions and pays on a monthly or yearly basis for usage. The number of users can be increased or decreased as required.
- On-Premise Hosting – Some organisations have a total network setup with their own server in place. They prefer to install the MS Dynamics CRM on their own server, which allows them total access and control of the system. For organisations that are operating from a single premised this type of deployment is suitable. They can also allow remote access to their server for employees who need to access or upload data while in the field.
- Cloud Platform – The advent of cloud computing and the availability of cloud space is gaining acceptance as a greater number of organisations prefer to operate on a cloud platform. It allows global access without any restraint. The Microsoft Dynamics CRM performs extremely well on a cloud platform without any hiccups. When opting for cloud deployment an organisation has a choice between a public or private cloud. They can also choose to have the Dynamics CRM deployed on a vendor cloud or Azure.
Making a decision regarding the deployment platform of the Dynamics CRM needs to be made with great forethought and foresight. One has to take into account the future of the organisation as well as keep in mind the changing trends of technology and the influence it can have on your business.