Microsoft Dynamics CRM for healthcare

The Microsoft Dynamics CRM delivers value to the healthcare industry by improving business productivity, organising data and reducing spends with better deployment. By leveraging the Microsoft Dynamics CRM for healthcare, business like hospitals, nursing homes and speciality clinics can focus on their commercial growth. The Microsoft Dynamics CRM system is an all-inclusive integrated system that covers all aspects ranging from inventory control to patient medical history record.

Customer retention

Microsoft Dynamics CRM for healthcare offers a number of different features and facilities that helps in a higher retention of regular customers.  When a patient calls a hospital the customer service agent is able to easily access the patients records and provide the required information.. This is because the Microsoft Dynamics CRM for healthcare enables a multiple field search option. The patient can provide whatever information is handy with them like name, date of birth, registration number, doctor’s name etc. and the customer service agent can locate their record on the Microsoft Dynamics CRM. The MS Dynamics CRM is especially customised to suite the requirement of the healthcare industry with the required fields in place.

Generating new business

The Microsoft Dynamics CRM also enables the healthcare centre to take advantage of referrals and generate new leads through ‘concern calls’. The business can build a database of potential customers by maintaining health records of potential customers and converting theses leads in due course of time. This feature gives the business an advantage over the competition. The Microsoft Dynamics CRM can be used to devise marketing techniques and strategies.

Healthy Customer relationship

Like every other business the health care industry has also realised a need for maintaining a relationship with their patients. The requirement for keeping organised and easily accessible records of their patients is becoming a necessity. With a wide choice of medical centres patients are easily lost. A good customer relationship is based on communication. This communication is further turned into caring concern when the healthcare staff has some know how about their medical history. The Microsoft Dynamics CRM enables the healthcare centre to provide individualised attention to patients.

Microsoft Dynamics CRM for healthcare industry has been given specialised attention due to the increasing need in this domain. The growing competition demands better customer service, this relies to a large extent on a proper record system. A premium CRM system like Microsoft Dynamics CRM provides solutions for improved integration of records and information and better service. With the Ms Dynamics CRM in place healthcare centres have experienced better productivity and increased revenue.

Pragmasys provides a complete customisation and integration service with a round the clock technical support on the Microsoft Dynamics CRM. The Microsoft CRM is a cloud based system which is secure and dynamic. It renders solutions and reduces complexities in various operational spheres. As Microsoft Gold Partners, Pragmasys is more than competent to deliver a wide range of services. The company has a team of Microsoft Dynamics CRM certified experts who are technically qualified and well able to ensure an up and running system. The Pragmasys focus is on driving business value and performance through the Microsoft Dynamic CRM.