It is easy for an organisation to decide that they want to upgrade to the MS Dynamics CRM. However, there is more to the decision than just customisation of the CRM and implementation. The employees may undergo various training sessions and be given role specific dashboards to simplify their job. There are always those nitty gritty queries or annoyances that crop up once you start using the system. In many cases these tend to inhibit the natural course of the workflow and act as spokes to the smooth flow of various processes. Such interruptions can be detrimental as it builds up a hostility and negative reaction towards the system from employees and can impede the smooth flow of operation.
Microsoft offers its customers round the clock support service online. This is especially useful for organisations that have a cloud hosted MS Dynamics CRM. They offer a standard set of common problems with solutions. If that solves your problem then the case is closed. But if your problem is more complex or not similar to the ones offered then it may take a day or two for someone to get back to you with a solution. Online support serves well for standard queries and provides users with quick and immediate solutions for common problems. The Microsoft Online Support Team is very helpful and is usually able to resolve your problem without much delay.
Many clients regard online support as a very impersonal system. Some do not even trust the viability of the online service. It is like communicating with a robot or some nameless person who does not really care about your problem. They prefer to deal with someone whom they can talk to and explain the exact scenario they are facing. On the ground client support also caters to having a technical expert visit your premise and provide hands on solution for the problem.
Regular maintenance of the MS Dynamics CRM helps to ensure that the hardware as well as software is in proper functioning order. Some organisations understand the importance of CRM maintenance. Maintenance of the CRM also includes upgrading and installing new tools and patches that can benefit the operational processes of the organisation. Taking data backup of the CRM data can also be clubbed with CRM Maintenance.
At the end of the day the support from a Microsoft Gold Partner is the preferred resource that organisation opt for. Pragmasys provides ground support as well as online support for their clients. Prgamasys delivers a wide range of solutions and services and these include services such as implementation and customisation of the Microsoft Dynamics CRM along with technical assistance and CRM Maintenance services.
Organisations can collaborate with Pragmasys to partner for the Microsoft Dynamics CRM platform support. This enables a client to have the helps of a Pragmasys technical expert whenever required. In the case of large organisations that have a very large number of users, they can have a resident technical expert or a technical support team based in their office. This assures minimal downtime as well as limited disruption to the operational processes. With any computerised or electronic system it is essential to make arrangements for technical support in advance rather than wait for a problem to occur.