MS Dynamics – the user friendly CRM

Over the years the popularity of Microsoft software products has far exceeded that of its competitors. A major segment of computer users are familiar with Microsoft software and use it on a regular basis. Microsoft has a particular feel and standard format in the way the software and user interface is designed. There are certain commands and shortcuts which are standard throughout the different software. Users are very accustomed to these commands and their functionality. They can use standard commands without having to check whether it is applicable for the software or not.

From the very beginning the focus of Microsoft was to offer its users a product that was user friendly and easy to use. This basic foundation has remained as a constant and we see it reflected in the Microsoft Dynamics CRM. Users who are familiar with other Microsoft products will not have any problems adjusting to the Dynamics CRM. Operating the CRM is not complicated for those who are Microsoft conversant. Even for those users who are new to Microsoft, it does not take very long to learn the basics of the user friendly software.

Some of the highlights of the MS Dynamics CRM which helps to make it a popular choice are:

• Easy to get acquainted with
• Simple to use
• Familiar commands, shortcuts and options
• Online help and user support available
• Easy integration of other Microsoft software like MS Outlook, skype etc.

Upgrading to Dynamics

Change is always unsettling and in many instances it is met with a certain amount of resistance. When an organisation is considering upgrading to the Microsoft Dynamics CRM they have to consider the hostile reaction from employees. Employees are not pleased when they are taken out of their comfort zone and thrust into a new system and the same emotional state meets the MS Dynamics CRM as well.

It is preferable to arrange a training session before the upgrade begins to familiarise the employees with the new system and address their apprehensions as well as take their suggestions for the new system. Pragmasys can organise MS Dynamics CRM familiarisation training which can help prepare the employees mentally for what they can expect. It is also advisable to apprise them about the benefits of the Dynamics CRM and how they can leverage it to their advantage. Employees are more receptive to a new system which reduces their workload.

Seamless transition

Pragmasys ensures a seamless transition from the existing system to the new system. This is done by mapping the process and ensuring that the MS Dynamics CRM is customised to meet the requirements of the organisation. The Dynamics CRM allows extensive customisation and this ensures that employees have similar user interface options which facilitate their job function. The user friendly CRM allows employees to feel comfortable with the Dynamics CRM. The ease with which they can integrate the popular MS Outlook makes email communication with customers very simple. Communication is an essential factor in maintaining a good relationship with a customer.  Microsoft CRM users can also take advantage of using other Microsoft products like SharePoint to share documents across various platforms. The greatest benefit of the MS Dynamics CRM which has led to its popularity is the user friendly interface.